Service Dispatcher
Kingston, TN Kingston, TN Full-time Full-time $23 - $27 an hour $23 - $27 an hour 4 days ago 4 days ago 4 days ago Great Pay! Great Benefits! Great Team! We are part of a growing, locally owned and operated company here in Metro Knoxville and Roane County.
Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is:
Do the right thing for the customer.
We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Service Dispatcher.
Some experience is needed, because we want you to get trained on our processes, and have you supporting our service staff ASAP.
You Provide:
Advanced customer service skills Excel as a team player/leader with excellent interpersonal and communication skills Fantastic organizational and logistics aptitude Desire to do quality work and provide great customer service Proven capability to multitask and prioritize Proficient understanding of Office and CRM software Ability to work on a multi-person team Good geographical knowledge of our metro area Awesome attitude and work ethic to get the job done right with efficiency and care Working knowledge of HVAC industry desired 3-5 years' experience in a similar dispatching role, preferably within the trades industry The Job:
Maintain the dispatch board and technicians' schedules while using logistics planning for proximity of location, complexity of job, and availability of technicians Coordinate and schedule, as received, all service requests, calls, emails and messages, and convert them to appointments for the service team Dispatch Service Technicians in the AM, and one call at a time throughout the day Manage technicians' weekly and 'on-call' (after hours) schedules Outreach to Service Technicians during the day to maintain efficient productivity, flexibility in schedules, and debrief upon completion of jobs Verify service time cards for accuracy Work with Customer Service Coordinators to maintain efficient volume/direction of maintenance service appointments, forecasting workload for 2-3 days forward Contact customers to update status regarding parts and service, and to verify experience satisfaction Coordinate with warehouse staff for staging parts/materials/consumables ahead of maintenance calls Take overflow incoming customer calls scheduling service requests, and reroute all other calls Maintain thorough customer CRM entry notes, documentation, and job invoicing as part of the team Communicate well with Service Manager and assist in resolving accounting and other issues Participate in company-sponsored training classes as assigned Back up and assist other office staff as needed or assigned Maintain professional, courteous and professional demeanor at all times We Provide:
Technology to help you get the job done better and faster Knowledgeable support staff Great pay, plus performance bonuses Paid time off and holidays Health, dental, vision, and life insurance Employer-matching simple IRA or HSA Continuing education and training Potential for upward mobility and leadership role Caring, team-oriented organization This position is located in our East Roane County office at Central City Heating & Air Conditioning Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Schedule:
Day shift Monday to Friday Overtime
Experience:
Dispatching:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is:
Do the right thing for the customer.
We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Service Dispatcher.
Some experience is needed, because we want you to get trained on our processes, and have you supporting our service staff ASAP.
You Provide:
Advanced customer service skills Excel as a team player/leader with excellent interpersonal and communication skills Fantastic organizational and logistics aptitude Desire to do quality work and provide great customer service Proven capability to multitask and prioritize Proficient understanding of Office and CRM software Ability to work on a multi-person team Good geographical knowledge of our metro area Awesome attitude and work ethic to get the job done right with efficiency and care Working knowledge of HVAC industry desired 3-5 years' experience in a similar dispatching role, preferably within the trades industry The Job:
Maintain the dispatch board and technicians' schedules while using logistics planning for proximity of location, complexity of job, and availability of technicians Coordinate and schedule, as received, all service requests, calls, emails and messages, and convert them to appointments for the service team Dispatch Service Technicians in the AM, and one call at a time throughout the day Manage technicians' weekly and 'on-call' (after hours) schedules Outreach to Service Technicians during the day to maintain efficient productivity, flexibility in schedules, and debrief upon completion of jobs Verify service time cards for accuracy Work with Customer Service Coordinators to maintain efficient volume/direction of maintenance service appointments, forecasting workload for 2-3 days forward Contact customers to update status regarding parts and service, and to verify experience satisfaction Coordinate with warehouse staff for staging parts/materials/consumables ahead of maintenance calls Take overflow incoming customer calls scheduling service requests, and reroute all other calls Maintain thorough customer CRM entry notes, documentation, and job invoicing as part of the team Communicate well with Service Manager and assist in resolving accounting and other issues Participate in company-sponsored training classes as assigned Back up and assist other office staff as needed or assigned Maintain professional, courteous and professional demeanor at all times We Provide:
Technology to help you get the job done better and faster Knowledgeable support staff Great pay, plus performance bonuses Paid time off and holidays Health, dental, vision, and life insurance Employer-matching simple IRA or HSA Continuing education and training Potential for upward mobility and leadership role Caring, team-oriented organization This position is located in our East Roane County office at Central City Heating & Air Conditioning Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Schedule:
Day shift Monday to Friday Overtime
Experience:
Dispatching:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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